We have become big fans of ordering our groceries online at Walmart.com and driving through to pick them up at the store without going inside. Lately, my husband has been picking up the groceries and singing this new service’s praises as he leaves. It is an amazing service because you arrive and do not even have to touch the groceries as the are loaded in; Walmart Online Grocery is a true service. A week ago, however, he arrived home very upset as he unloaded the groceries out of his truck. It seems the lid to the liquid dishwasher detergent was not on at all. Most of the bottle spilled out into his floor board. He tried to sop it up with towels, but it wouldn’t come out. However, the lemon smell in his work truck was the worst.
Walmart Online Grocery Spill
I called our local Walmart and told them what had happened. My husband, who doesn’t get too worked up about most things, was beyond upset. The Walmart staff who work the Walmart Grocery service, by the way, have great manners and have been a refreshing addition to Walmart customer service. The Walmart Grocery guy put me in touch with the store manager, and I spoke with him for a long time. I shared my frustration, and he shared their challenges. We talked about this online grocery market and how it is, in my opinion, going to change the grocery landscape as we know it. Walmart already has the stores in place to handle widespread distribution, if only they can fix customer service.
In the end, he offered to pay for our car to be detailed. Now, the smell of lemon bleach is gone, but the carpet is forever bleached in a few spots from the detergent. I guess that’s a risk you take when letting someone else handle it (grocery shopping) for you? If it were me shopping, I would check lids as I put them in my buggy. Maybe I’m different than most. What do you think? How would you have handled it differently? My husband is upset about his bleached truck carpet, but thankful for them detailing the truck. I don’t know if I’ll be able to convince him to pick up our groceries again, though!
Advertising Disclosure: Some tips include links where Mom’s Priority receives an incentive per click or per purchase. For more information, please see our Privacy Policy and Disclosure.
